Why it matters

Tenant SLAs justify pricing tiers. Break SLA = credits and churn.

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The architecture

Tiers: bronze/silver/gold. Priority queues; dedicated capacity for top tier.

Credits on breach.

Tenant SLA flowTiersbronze/silver/goldEnforcepriority + dedicatedCreditson SLA breachPriority queues + credits form the standard SaaS SLA enforcement
Tenant SLA flow.
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How it works end to end

Priority queues by tenant tier.

Dedicated GPUs for enterprise.

Credits on breach.