Why it matters

SLA shapes reviewer accountability. Understanding shapes ops.

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The architecture

SLA per priority + tenant.

Metrics: p50 + p95 + breach rate.

Alerts on breach.

HITL SLA managementSLA definitionper priorityMetricsp50 + p95 + breachesAlerts + escalationon breachSLO-driven ops; report + act on breach patterns
HITL SLA.
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How it works end to end

Priority-specific SLAs.

Prometheus + Grafana dashboards.

Alert on breach + trending.