Why it matters
Disputes are inevitable. Handling them well protects reputation and reduces cost.
Advertisement
The architecture
Dispute reasons: unauthorized, product not delivered, product not as described, agent exceeded authority.
Evidence: agent decision logs, user consent records, delivery proof.
Advertisement
How it works end to end
Consent trail: cryptographic record of user consent per payment. Establishes authorization.
Agent authority: policy showing agent had scope for this payment.
Delivery: merchant proof product delivered.
Resolution: wallet + merchant + provider process.