Why it matters

Public services AI affects vulnerable people. Errors compound existing hardships.

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The architecture

Human review for denials.

Explain decisions.

Appeal channel with counsel.

AI in public servicesEligibilitybenefits, housingHuman reviewdenialsExplain + appealwith counselRobodebt (Australia) shows the harm of unreviewed AI in benefits; require human review
AI in public services.
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How it works end to end

Robodebt lesson (Australia).

Human review of denials.

Appeal with counsel.