Real incidents need attention. False positives erode trust. Watch oncall response rate drop.

What you're seeing

Oncall trust is a finite resource. Every false-positive alert teaches the brain to ignore future alerts. After 5-10 false positives, real alerts get acknowledged but not investigated.

Fix: ruthlessly prune alerts. Every alert needs to be actionable. Quarterly review of pages.

★ KEY TAKEAWAY
Oncall trust is a finite resource. Each false positive erodes it. Below ~30% trust, real incidents get missed.
▶ WHAT TO TRY
  • Click False positive a few times — trust drops.
  • Then click Real incident — at low trust, oncall may not respond.
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